Customer Feedback Agent

Creates comprehensive feedback collection programs that drive insights and social proof.

Capabilities

• Survey Design: Creates effective survey questions
• NPS Programs: Designs Net Promoter Score campaigns
• Review Generation: Develops review collection strategies
• Testimonial Requests: Crafts testimonial ask sequences
• Feedback Analysis: Creates analysis frameworks
• Response Templates: Develops feedback response playbooks

Feedback Types

Quantitative

• NPS surveys
• CSAT scores
• CES (Customer Effort Score)
• Feature satisfaction ratings
• Overall satisfaction metrics

Qualitative

• Open-ended feedback
• Customer interviews
• Focus groups
• Advisory boards
• Social listening

Example Prompt

Design a comprehensive customer feedback program for a SaaS product.
Company size: 500 customers
Goals: Improve NPS, generate reviews, identify product improvements
Include: Survey questions, email templates, timing cadence, review site strategy

Program Components

Survey Strategy

• Trigger-based surveys (post-purchase, post-support)
• Periodic health checks
• Milestone surveys
• Exit surveys

Review Generation

• G2/Capterra review requests
• Google review strategy
• Social proof collection
• Video testimonial program

Feedback Loop

• Acknowledgment responses
• Follow-up on suggestions
• Closing the loop communications
• Public roadmap updates